Terms & Conditions

Agreement to Our Legal Terms

We are Bright LLC, a Tennessee limited liability company that also operates under the assumed name HubLinkPro ("Company," "we," "us," "our"). Closing Jet is a product and service provided by Bright LLC. We operate the website https://www.closingjet.ai (the "Site"), the Closing Jet software-as-a-service platform, as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

Closing Jet is an AI-powered real estate transaction coordination platform. The Services provide tools for managing real estate transactions from contract to close, including document intake and organization, deadline and contingency tracking, task generation, coordination with transaction parties, and AI-assisted communication workflows. Our AI transaction coordinator ("Vera") assists real estate agents, brokers, teams, and transaction coordinators in managing their deals and communicating with the parties to a transaction.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Bright LLC, concerning your access to and use of the Services. By accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the "Last updated" date. The Services are intended for users who are at least 18 years old.

Who Provides the Services

Closing Jet and KnockKnock are products and services of Bright LLC, which also does business as HubLinkPro. When you create an account, subscribe, or otherwise use any of these products, your agreement is with Bright LLC — the legal entity — regardless of the product or brand name under which you signed up. Bright LLC is the contracting party and the provider of the Services, and all billing is processed by Bright LLC.

1. Our Services

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Those who access the Services from other locations do so on their own initiative and are responsible for compliance with local laws.

The Services are tools to assist licensed real estate professionals in coordinating transactions. The Services do not constitute legal, financial, or real estate brokerage advice, and we are not a party to any real estate transaction. You remain solely responsible for the accuracy of transaction data, for meeting contractual and legal deadlines, for compliance with all applicable real estate laws and regulations, and for the final review and approval of all communications, documents, and actions taken through the Services. AI-generated content, summaries, deadlines, and communications are provided to assist you and should be reviewed by you before they are relied upon or sent.

Supervisory Control of the AI Assistant

You retain supervisory control of the AI assistant ("Vera") at all times. The assistant acts only under the settings you configure, including autonomy modes (such as an approve-first mode in which the assistant takes no outbound action without your express approval), pause controls that halt assistant activity entirely, and channel-level controls governing whether and how the assistant may communicate by a given channel. You may change these settings, override any pending assistant action, or halt the assistant at any time from within the Services.

Every communication the assistant sends and every change to your assistant control settings is recorded in an activity log, and those records are available to you and exportable from within the Services. Nothing in this section limits your responsibilities under Section 1 above: the assistant is a tool operating under your direction and supervision, and you remain responsible for reviewing and approving the communications, documents, and actions taken through the Services on your behalf.

2. Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, text, photographs, and graphics (the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks"). The Content and Marks are protected by copyright and trademark laws and are provided "AS IS" for your internal business purpose only.

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services and to download or print a copy of any portion of the Content to which you have properly gained access, solely for your internal business purpose. No part of the Services may be copied, reproduced, republished, distributed, sold, or otherwise exploited for any commercial purpose without our express prior written permission.

By sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission, and you warrant that your Submissions are original to you and do not constitute confidential information.

3. User Representations

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information; (3) you have the legal capacity and agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

4. User Registration

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate or objectionable.

5. Purchases and Payment

We accept Visa, Mastercard, American Express, Discover, and payments processed through Stripe. You agree to provide current, complete, and accurate purchase and account information and to promptly update it so we can complete your transactions. Sales tax will be added where required. All payments shall be in US dollars. We reserve the right to refuse any order and to correct any pricing errors, even if we have already requested or received payment.

6. Subscriptions

Billing and Renewal. Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis until you cancel. The length of your billing cycle is monthly.

Cancellation. You can cancel at any time by contacting us or through your account settings where available. Your cancellation will take effect at the end of the current paid term. Questions: support@closingjet.ai.

Fee Changes. We may make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.

7. Cancellation and Refunds

Except as required by applicable law, all subscription fees are non-refundable. Upon cancellation, you will retain access to the Services through the end of your current paid billing period.

8. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to: systematically retrieve data to create a collection or database without permission; trick, defraud, or mislead us or other users; circumvent or interfere with security-related features; use the Services in a manner inconsistent with any applicable laws or regulations, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and applicable A2P messaging requirements; send any communication to any party without a lawful basis or required consent to contact that party; upload or transmit malicious code; engage in automated use of the system; impersonate another user or person; interfere with or create an undue burden on the Services; reverse engineer any software; collect usernames or email addresses to send unsolicited communications; distribute spam; or generate or distribute AI-generated content that violates any applicable laws or policies.

9. User Generated Contributions

The Services may provide you with the opportunity to create, submit, post, transmit, or store content and materials, including transaction documents, contact information, communications, and related data ("Contributions"). When you make available any Contributions, you represent and warrant that you have the necessary rights, consents, and permissions to use them; that you have obtained any consent required to include the personal information of any third party (including the parties to your transactions) and to authorize the processing of such information through the Services; that your Contributions are not false, inaccurate, or misleading; and that they do not violate any applicable law or the privacy or publicity rights of any third party.

10. Contribution License

You and the Company agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices. We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights associated with them.

11. Third-Party Websites and Content

The Services may integrate with or contain links to third-party websites and services ("Third-Party Services"), including e-signature providers, CRM and marketing platforms, and other real estate and communication tools. We are not responsible for the content, accuracy, or practices of any Third-Party Services. Your use of any Third-Party Service is governed by that third party's own terms and privacy policy.

12. Services Management

We reserve the right, but not the obligation, to monitor the Services for violations of these Legal Terms, take appropriate legal action against anyone who violates the law or these Legal Terms, refuse or restrict access to or disable any Contributions, and otherwise manage the Services in a manner designed to protect our rights and property and facilitate the proper functioning of the Services.

13. Privacy Policy

We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. The Services are hosted in the United States. If you access the Services from outside the United States, you are transferring your data to the United States and you expressly consent to have your data transferred to and processed in the United States.

14. Term and Termination

These Legal Terms shall remain in full force and effect while you use the Services. WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES TO ANY PERSON FOR ANY REASON, INCLUDING FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. If we terminate or suspend your account, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party.

15. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We cannot guarantee the Services will be available at all times and may experience interruptions, delays, or errors. You agree that we have no liability for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance.

16. Governing Law

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles.

17. Dispute Resolution

Informal Negotiations. You and we agree to first attempt to negotiate any dispute, controversy, or claim related to these Legal Terms (each a "Dispute") informally for at least thirty (30) days before initiating arbitration.

Binding Arbitration. If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those expressly excluded below) will be finally and exclusively resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration will take place in Washington County, Tennessee.

Restrictions. Any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, no arbitration shall be joined with any other proceeding, and there is no right to arbitrate on a class-action or representative basis.

Exceptions. Disputes seeking to enforce or protect intellectual property rights, Disputes arising from allegations of theft, piracy, invasion of privacy, or unauthorized use, and any claim for injunctive relief are not subject to informal negotiations and binding arbitration.

18. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

19. Disclaimer

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT, INCLUDING ANY AI-GENERATED SUMMARIES, DEADLINES, TASKS, OR COMMUNICATIONS, ALL OF WHICH YOU ARE RESPONSIBLE FOR REVIEWING AND VERIFYING. WE ASSUME NO LIABILITY FOR ANY ERRORS, ANY MISSED DEADLINE, OR ANY DECISION MADE OR ACTION TAKEN IN RELIANCE ON THE SERVICES.

20. Limitations of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES. OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING OR $1,000.00 USD.

21. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of: (1) your use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties; (4) your violation of the rights of a third party; or (5) your failure to obtain any consent required to contact or message any party through the Services.

22. User Data

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups, you are solely responsible for all data that you transmit, and you agree that we shall have no liability to you for any loss or corruption of any such data.

23. Electronic Communications, Transactions, and Signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing. YOU AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS.

24. SMS Text Messaging

By providing your mobile phone number and opting in, you expressly consent to receive text messages (SMS) from Closing Jet at the number provided. These messages are account- and transaction-related and may include transaction updates, deadline and task reminders, document status notifications, briefings about your active deals, security and account notifications, and replies to your inquiries. Message frequency varies based on your account activity.

You can opt out at any time by replying "STOP" to any message. For help, reply "HELP" or contact support@closingjet.ai. Message and data rates may apply. Your consent to receive SMS messages is not a condition of any purchase. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our SMS Consent page for full details.

25. California Users and Residents

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

26. Miscellaneous

These Legal Terms and any policies posted by us on the Services constitute the entire agreement between you and us. Our failure to exercise or enforce any right or provision shall not operate as a waiver. We may assign any or all of our rights and obligations to others at any time. If any provision is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or use of the Services.

27. Contact Us

Bright LLC (d/b/a HubLinkPro)
102 Lookout Pointe, Johnson City, TN 37601, United States
Phone: 423-737-4331
Email: support@closingjet.ai